Faulty or Defective ProductsĪ rare occurrence with our products, and we’re sorry if this happens. Product failure due to power surge or power spike, overcharging, or failure due to network issues such as an incompatible modem for internet capable products are not covered under this warranty. This warranty covers component and manufacturing defects and excludes any defects due to misuse, incorrect procedures, tampering, incorrect maintenance, physical damage or misadventures. Our products (excluding services) are eligible for repair or replacement for a period of 12 months from the original invoice date under warranty. Shipping and any additional fees for incorrectly returned goods are the responsibility of the customer. Please Note: Returning products missing original contents or packaging are ineligible for refund, and will be returned to the purchaser. If no fault is found or your return lacks the original components and packaging, the product will be returned to you at your cost and any relevant support instructions or documentation emailed to you. Once our Specialist has assessed your product and confirmed the manufacturer defect or fault, you will receive your chosen resolution outcome. Get your resolution, and get back to what’s important.Once your return has been received, it will be processed by our team within 5-7 business days. Return your product and await assessment confirmation.Īfter sending us back your product, provide the tracking number in your ongoing ticket.When within warranty, determine your choice of resolution method (replacement, exchange, credit or refund) and you will receive a paid-for return label. They will provide you with relevant troubleshooting and support as required, and/or confirm the potential fault you have experienced. Your submission is reviewed by an in-house Specialist.Include the following in your submission: your order number, a short video (or image) demonstrating the fault, and a written description inclusive of all and any relevant details. Submit a Support Ticket with our Customer Experience Team here.This Return Policy outlines the guidelines and procedures for refunds in accordance with the Australian Consumer Law (ACL) administered by the Australian Competition and Consumer Commission (ACCC). Ideal for dogs with neck circumferences between 25cm - 60cmįor Returns, Repairs, Replacements & Refunds.Īt eDog Australia, we strive to provide high-quality products and excellent customer service! We understand that there may be situations where you may need to return or seek a refund for a product purchased from our website.Receiver: 7cm x 3.5cm x 4cm (L x W x H).1 x Rechargeable GPS wireless dog fence collar receiver.
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